Reviews & Testimonials
Professional and good pricing. Offers discounts and a total care package.
Brandon did a great job with repairing the leaks we had and replacing the pipes. He worked hard to make sure that everything worked properly. Will use this company again.
Let the buyer beware when considering this company. My water heater stopped working, so I called Arrow and asked if they could replace it. To their credit, the plumber came that day, but said he could not replace it then but could get it working and any ...charges from the repair would apply to a replacement heater. Not being able to replace the heater turned out to be a blessing. The plumber replaced a part that appears to cost less than $10, but the total repair charge was $260 for about 20 minutes worth of work. I asked for the cost to install a 50-gallon natural gas water heater. He quoted: $1725.00 for the installation charge for a heater that I provided and $2688.00 for a heater that Arrow provided and installed. Their heater came with a 3-year parts and labor warranty and a 6-year tank warranty. Needless to say, alarm bells went off. I purchased a water heater with a 9-year tank warranty at Lowes for approximately $775 which included a military discount and paid a licensed and bonded plumber $250 for the installation. It took him about 2 hours or so to remove the old heater, install the new one, and haul off the old one. So...Arrow's prices are astronomically higher that the amount you can get the work done by someone else. I called Arrow 3 times and asked to speak to a manager. Twice I was told one would call me back, but did not. Finally on the third call, I was able to speak to one (Johnathan?). He verified that the prices I was quoted are what they charge and the prices are set by the owner. I would definitely not recommend this company.
They came out to check my lines for a leak in my yard. It was the easiest dealing I’ve ever had with a service company.