On a Friday night and then Saturday I had left several messages with a answering service for a competitor,(whom I had used in the past, a couple of times for similar problems), and no one from the actual company ever called me back.
The backing up sewage problem was also creating a problem for a neighbor who was trying to be patient but understandably was becoming frustrated.
After reading some plumbing co.adds, I decided to contact Arrow plumbing company, late Saturday evening, contacted and left a message with their answering service.
Within an hour or so around 12 midnight, the owner of the company called me back.
He was a courteous and humble person, especially to be the owner.
It became very obvious that he had grown up in the plumbing business and was extremely knowledgeable.
Even though it was midnight, he took his time to understand my problem and how it was affecting a neighbors structure . He shared information with me that no plumber, I’ve ever dealt with before, had ever shared.
The sewage line in this case is what is called Orangeburg, which many people I’m sure are far more familiar with than I am. It is an older type of line, that to my limited knowledge, if it ever collapses or gets major problems, there is nothing you can do, but go to the, usually large expense of completely replacing it.
It just so happens, that the owner of Arrow plumbing company, shared with me that they are the only company in the state, that has made the investment, which is substantial in equipment & Training of some of their personnel, that offers a way to put a liner, guaranteed by them for a number of years, in old Orange-burg sewer line, At about half the cost of replacing it.
He looked at his schedule and was able to schedule a time for the next day, a Sunday, let me know the name of the technician that would be meeting with me, an approximate time that he would call me and asked me to be sure and call him if I had any further questions concerning anything about his services.
The small additional fee that his company charges for it being a weekend, I felt was very reasonable.
The technician, Andy called me a little early and was in no rush. During our interaction I learned that he has been with Arrow plumbing company for 25 years. He let me know he has chose to stay with them because of the way they treat their employees and that speaks volumes to me.
Andy solved my problem with about 100 foot of heavy cable line from an approximately 300 pound machine , clearing out some roots. Besides being Very courteous, he explained to me what he found and what he was doing.
I was impressed by two particular things.
Number one, he wasn’t in a mad rush to do the job and was extra careful dealing with this older sewer line , so as not to cause any further problems.
Secondly, to make sure that he had resolved the problem, he carefully ran the line back through my sewer line, a second time, to what they call the main, which took him twice as long to make sure he got all the roots out that were causing the problem. He could’ve easily done it once and told me that was all it needed.
I will be using Arrow Plumbing company for any plumbing needs that I have in the future.
R.M. McCray Jr.
